Frequently Asked Questions

Here you will find common questions we are asked regularly and their answers. If you cannot find what you are looking for, please feel free to use the contact form at the bottom of this page.

Goalz Chocolate

Yes. We produce snacks that are perfectly suitable for ketogenic diet. Our products designed to be low carb and also they will not spike your blood glucose levels. These are the two key elements for success in ketogenic diet. We use allulose as a sugar substitute which tastes closest to sugar, doesn’t have an aftertaste. We also use prebiotic fiber which help your gut flora.

Yes. Ingredients in out chocolates will not spike your blood glucose level. It is always better to consult your doctor before adding a new product to your daily routine.

Yes, all of our dark chocolates are vegan

Yes, we are working on obtaining the Kosher certificate.

Allulose is a rare sugar found in fruits such as figs, grapes etc. It has the same molecule structure as fructose. Because it isn't metabolized by the body, it does not raise blood sugar or insulin levels and provides minimal calories. Best of all, unlike erythritol, stevia, or monk fruit, it tastes like sugar. 

Inulin is a type of soluble fiber found in many plants. It is a "fructan" - meaning that it is made up of chains of fructose molecules that are linked together in a way that cannot be digested by your small intestine. It does effect blood glucose levels. It feeds the gut friendly bacteria, helps develop healthy gut flora.

Our products may contain trace amounts of gluten, milk, peanuts and tree nuts. 

Our chocolates have one year shelf life and should be stored in a cool, dry place.

Shipping Information

Orders usually ship within 1 or 2 business days after we receive your orders. However, depending on the weather condition, we may choose to delay some shipments 1 or 2 days to prevent melting. Between June and September, we don't ship Fridays, Saturdays, and Sundays.

For continental US, we ship for a flat rate for $5.99 using through UPS, USPS or FEDEX depending on which would be the fastest for your state. Most of the time, your order will arrive in 2 days once it is shipped.

Orders over $29 will ship for free within the continental US.

Due to perishable nature of our products, we only ship within the U.S..

We do ship to Alaska, Hawaii, and to our armed troops overseas. Please be advised that we cannot offer refunds, if your order melts during shipment to these areas. Please inquire the shipping cost.

We will ship your order with cooling packs to avoid melting during shipment. If your chocolate has melted, please contact us at support@macrogoalz.com

Refunds

Yes. We offer a 100% satisfaction guarantee in the event of melting or for damaged orders. If you are not satisfied with your order please contact us within 7 days upon delivery receipt. Please note that we do not refund for broken chocolate discs. 

You should receive an RMA number for returns. Please cotnact support@thegoalz.com

We also have a 'Love at First Bite' taste satisfaction policy. We do offer a one time taste or allergy refund for orders of $40 or less. If your order is more than $40 there will be no (partial) refunds.

How can we help?

If our FAQs didn’t provide the answer you’re looking for, we’re here and happy to help! Just fill out the form below.  If you have a question about your order, please include your order number to better assist you. If you prefer to e-mail directly, please send your email to support@thegoalz.com

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